FAQs
Frequently Asked Questions — End of Tenancy Cleaning
Clear answers about what’s included, guarantees, timings, payments, and more.
It’s a professional deep clean carried out when moving out of a rented property to meet inventory/landlord standards and help secure your deposit.
Yes—most landlords/agents require a full professional clean before handover. We provide checklist-driven cleaning to match those expectations.
We guarantee our cleaning quality and offer a free re-clean if needed for missed areas. We can’t cover unrelated deductions (e.g., damage, rent, wear).
Inside only by default. External window cleaning is available as an add-on—ask for a quote if access is safe.
Yes—our standard kitchen clean includes a full deep clean of the oven (interior, racks, and door) without dismantling.
No deposit required. You can pay in advance or on the day (cash, card, phone, or bank transfer).
Free if cancelled earlier than 24 hours. Within 24 hours, a 30% fee applies due to scheduling/crew costs.
Average jobs take ~4.8 hours but depend on size/condition. Larger or heavily soiled homes may take longer.
Yes—prices are VAT-inclusive. VAT Reg No: 401924624.
We operate 7 days a week with same-day and short-notice slots across the UK, subject to schedule.
Yes—teams communicate in English (some may not be fully fluent but will understand job requirements).
No—your quote is final unless you add extra rooms/areas or specialist add-ons (e.g., exterior windows).
It’s optional. Add deep carpet & upholstery cleaning to meet inventory expectations; vacuum-only is default in some packages.
We offer one free re-clean within 72 hours for any missed areas noted on your checkout report.
Book online, request a quote, call us, or chat with our live agents. Online booking is fastest for securing time slots.
Pay by cash, card, phone, or bank transfer—before or on the day of cleaning.
Yes—receipts are automatically emailed once the service is completed and paid.
We’re fully insured and will cover any damage caused by our cleaners—please report issues within 24 hours.
No—just provide access and a way to lock up. You can return for the final check or have a representative attend.
Yes—teams are fully equipped. Please ensure water and power are available at the property.
Yes—both. We clean around/under movable items where safe; empty properties allow the most thorough result.
Yes—7 days a week. Bank holiday availability is limited; early booking recommended.
Quotes exclude parking, ULEZ or congestion charges where applicable. We’ll confirm any extras before you book.
Utilities are required for best results. Tell us in advance—some tasks may be limited or rescheduled.