Frequently Asked Questions about our cleaning

Book online, request a quote, call us, or chat with our live agents. Online booking is fastest for securing time slots.

No deposit is needed to book. Payment is taken on the day of your clean, before the cleaning starts.

Pay by cash, card, phone payment or bank transfer on the day of your clean, before the cleaning starts.

An 8% VAT charge on admin is added to your booking and shown as its own line on your invoice. VAT Reg No: 401924624.

Free if cancelled earlier than 24 hours. Within 24 hours, a 30% fee applies due to scheduling/crew costs.

Yes — a receipt is emailed to you for your payment.

No — every room and item is listed on your quote. The only additions are the 8% VAT charge on admin, and parking, ULEZ or congestion charges where they apply.

Quotes exclude parking, ULEZ or congestion charges where applicable. We’ll confirm any extras before you book.

It’s a professional deep clean carried out when moving out of a rented property to meet inventory/landlord standards and help secure your deposit.

You need to hand the property back as clean as it was at check-in, allowing for fair wear and tear. In England a landlord or agent can’t require you to pay for a professional clean, but a checklist-led professional clean is the simplest way to meet the check-in standard.

Not as standard — the kitchen clean does not include appliances. Oven and appliance cleaning can be added to your quote, and each appliance is priced individually.

Carpet cleaning is an optional add-on, priced per room or area on your quote. Without it, carpets are vacuumed as part of the room clean.

Inside only by default. External window cleaning is available as an add-on—ask for a quote if access is safe.

It depends on the size and condition of the property — larger or heavily soiled homes take longer. We confirm the time when you book.

Yes—teams are fully equipped. Please ensure water and power are available at the property.

Yes—both. We clean around/under movable items where safe; empty properties allow the most thorough result.

Utilities are required for best results. Tell us in advance—some tasks may be limited or rescheduled.

No—just provide access and a way to lock up. You can return for the final check or have a representative attend.

No one can promise that, because deductions can be made for things other than cleaning, such as damage or rent. What we do offer is a free re-clean of any missed areas reported in writing within 7 days of an end of tenancy clean.

For end of tenancy cleans we come back and re-clean missed areas free if your landlord or agent reports an issue in writing within 7 days; for deep and after builders cleans, within 3 days. See our Our Guarantee page and Terms & Conditions for details.

We’re fully insured and will cover any damage caused by our cleaners — please report any damage within 48 hours of the service.

We operate 7 days a week with same-day and short-notice slots across the UK, subject to schedule.

Yes—7 days a week. Bank holiday availability is limited; early booking recommended.

Yes—teams communicate in English (some may not be fully fluent but will understand job requirements).